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© 2026 Meigen. All Rights Reserved.

Privacy Policy

How Meigen collects, uses, and protects data for AI image and video generation

2026/05/11

Introduction

This Privacy Policy explains how Meigen ("Meigen," "we," "us," or "our") collects, uses, stores, and shares information when you visit meigen.cc, create an account, purchase credits or subscriptions, upload materials, or use our AI image and video generation services.

By using Meigen, you agree to this Privacy Policy. If you do not agree, please do not use the service.

Information We Collect

We collect information you provide directly, information generated when you use the service, and information from trusted service providers.

  • Account information: name, email address, avatar, login method, authentication records, account settings, and support messages.
  • Billing information: plan, credits, order records, subscription status, payment identifiers, invoices, refunds, and payment-related metadata. Payment card details are processed by Stripe and are not stored by Meigen.
  • Generation data: prompts, uploaded images, uploaded videos, audio or reference files, generation settings, model choices, generated images or videos, drafts, and related metadata.
  • Usage and device data: IP address, browser type, device type, operating system, pages visited, actions taken, feature usage, error logs, approximate location, language, and referral source.
  • Communications: messages you send to support, newsletter subscriptions, feedback, and survey responses.

How We Use Information

We use information to:

  • provide accounts, AI generation workflows, storage, credits, subscriptions, and billing;
  • process payments, renewals, cancellations, refunds, fraud checks, and tax or accounting records;
  • operate, secure, debug, monitor, and improve Meigen;
  • show credit balances, generation history, account settings, and billing status;
  • respond to support requests and send service-related notices;
  • send product updates or marketing messages when permitted by law;
  • prevent abuse, spam, unauthorized access, illegal activity, and violations of our Terms of Service;
  • comply with legal obligations and enforce our agreements.

AI Content and Third-Party Processors

Meigen may use third-party infrastructure, storage, payment, email, analytics, security, and AI model providers to deliver the service. Your prompts, uploaded materials, generation settings, and outputs may be transmitted to and processed by those providers as needed to generate images or videos, provide storage, diagnose issues, prevent abuse, or process billing.

We do not sell your prompts, uploads, or generated outputs. We do not use private user content to train Meigen or third-party AI models unless we ask for and receive your explicit consent, or unless content is submitted through a feature that clearly states a different rule.

Do not upload confidential, illegal, or third-party materials unless you have the rights and permissions needed to use them with AI generation services.

Cookies and Similar Technologies

We use cookies and similar technologies for essential authentication, security, language preference, billing flow continuity, analytics, and product improvement. For more information, please read our Cookie Policy.

How We Share Information

We may share information with:

  • service providers that help us operate Meigen, including hosting, database, storage, email, analytics, customer support, AI generation, and payment providers;
  • Stripe and related payment processors for checkout, subscriptions, invoices, taxes, fraud prevention, disputes, and refunds;
  • professional advisers, auditors, legal counsel, or authorities when required to comply with law or protect rights and safety;
  • another organization if Meigen is involved in a merger, acquisition, financing, restructuring, or sale of assets.

We require service providers to process information only for authorized purposes and to protect it with appropriate safeguards.

Data Retention

We keep information for as long as needed to provide the service, maintain your account, meet legal and accounting obligations, resolve disputes, enforce agreements, prevent abuse, and improve reliability.

Generated content, uploads, and related metadata may remain in active systems and backups for a limited period after deletion or account closure. We may retain billing, security, and transaction records longer where required by law, tax rules, fraud prevention, dispute handling, or legitimate business needs.

Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security, and you are responsible for keeping your login credentials secure.

International Transfers

Meigen is available globally. Your information may be processed in countries or regions other than where you live. When we transfer information internationally, we use safeguards appropriate to the type of information and applicable law.

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also unsubscribe from marketing emails by using the unsubscribe link or contacting us.

You can update some account information in your account settings. To request account deletion or exercise privacy rights, contact us at support@meigen.cc. We may need to verify your identity before completing a request.

Children's Privacy

Meigen is not directed to children under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date on this page. Material changes may also be announced by email, in-product notice, or another reasonable method.

Contact Us

If you have questions about this Privacy Policy or how Meigen handles data, contact us at support@meigen.cc.